Submitting a great ticket
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Before you submit
A clear ticket gets a faster answer. Please include:
- Which site it's about.
- What happened vs. what you expected.
- Steps to reproduce, if it's a bug.
- Any error messages or screenshots.
Urgency levels
| Level | Use it when… |
|---|---|
| Low | Minor, no rush. |
| Normal | A standard request. |
| High | It's significantly affecting you. |
| Critical | It's blocking or unsafe. |
When you're ready, open a ticket.
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